If you have any questions, then please give our Customer Service Team a call and they will be happy to help you.
We take the security of personal information very seriously and actively support the Government help to ensure the law provides you with adequate protection.
So we can provide a high level of service, it is important for us to understand how our visitors use our websites, and so we will collect information about you. We will always act reasonably and in accordance with our privacy and cookie policies. Please take the time to read these policies so you understand exactly what information we collect and why.
Accurate information: We will aim to ensure that all the information provided on our websites is accurate and up to date.
Availability: We will aim to ensure our websites are always available, but there may be times when, unfortunately, they will not be. We will try and keep any periods when our websites are unavailable to a minimum.
Accessibility: We will try to ensure our websites are accessible to everyone visiting our website. If you are having problems accessing the website, then please contact our Customer Services Team to see what we can do to help.
Please comply with our user generated content if you are using any of our interactive services that allow you to add material to our websites (for example, text or images) or to contact other users of our websites.
Please take the time to check the advice on our websites is right for your individual circumstances and if you are making any important decisions, such as on financial, legal or medical matters, you should consult a qualified professional adviser who can provide specific advice based on your individual position.
Please make sure you’re happy that any sites you link to from our websites are appropriate for you as we do not endorse that organisation and we have no control over the content of that website or how that site or organisation operates.
Please ensure any content you print, copy or download from our websites is for your personal use only. You must not use or encourage others to use our websites (or their contents) for their or your commercial gain or in a way that could damage the reputation of Which?. Additionally, you cannot use our websites to create, update or amend your own or someone else's databases. You must not use any automated means to monitor or copy our websites or their content, or permit to be made any bulk downloading or storage of data from our websites.
Please download content carefully because you will be responsible for any damage to your computer system that may result.
You must not do anything to damage or disrupt our websites and you must not use our websites in a way that may cause a nuisance to others.
We encourage you to link to any of our web pages, providing you do so responsibly. This means that:
What happens if things go wrong? Given the nature of our websites and the wide range of information and services we provide, it’s possible that every now and again things may not go as planned. If we make a mistake, rest assured we will do our best to put things right as soon as possible.
Unfortunately, we will not be able to compensate you for any loss you may suffer as a result of:
We do not, of course, exclude any liability we may have in the unlikely event we have been fraudulent or if we are negligent and as a result we cause your death or personal injury, whether in connection with these general terms or any of our other terms and conditions.
What happens if you don’t comply with our website terms? You agree to compensate us for any loss that we suffer as a result of your failure to comply with either our general terms or any of our other website terms and conditions.
If anyone complains about your use of our websites or the content you add to our websites, you agree that we can control the handling of any such dispute and that you will fully support and co-operate with this.
Which? may vary any of its terms at any time, although we will only make changes if we think these are either necessary or reasonable. Please make sure you check our website terms and conditions homepage regularly for any announcements. The changed terms will normally take effect immediately upon publication, although where we think the changes are likely to be important to you, we shall always tell you in advance so you can decide whether to continue using our websites.
English law shall apply to all our terms and conditions and any disputes must be heard in an English Court. Nothing in any of terms and conditions affect your legal rights.
Most of our websites are operated by Which? Limited, a subsidiary company of the Consumers’ Association. Both companies - along with several other subsidiary companies - are part of the Which? Group. The Which? Group is also known simply as Which?. We are required to provide you with the following information about our companies: